I know my posts have been far and few between - but I got a good one here that took me a little homework to figure out!
Everyone is moving to Office 365 these days - small business to enterprise! When they also use the hosted version of Dynamics CRM Online, it can be confusing to setup an email queue for use on CRM. Even other partners will try to get you to sign up for another mailbox so they can capture the extra revenue!!! DONT DO IT!
The answer is to go into the admin panel of your Office 365 account and configure a "shared mailbox". This does NOT count against your license or cost any extra money as long as you stay under the storage amount set for your tier level! After you configure this, you can go into your CRM Online business management and configure your CRM Queue - its THAT easy!
Hope this cuts down on the learning curve for some of you all out there!
Tuesday, May 24, 2016
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